The VoIP CRM that catches every call and runs the job.
A VoIP CRM is a phone system and a CRM in one. OneBy is the version built for service businesses: your team answers what it can, the AI catches the rest, and every call becomes a ticket, a schedule, and an invoice. One platform, not four apps that don't talk.
Why "built around the phone" matters.
Most CRMs treat the phone as an afterthought: a click-to-dial button and a place to paste notes after the fact. For a service business, that's backwards. The job starts with a call, and the call is where the details, the urgency, and the money live. A VoIP CRM puts the phone at the center, so nothing has to be re-typed and nothing falls through. The loop looks like this:
Everything in one platform.
The modules that turn a call into a paid job, built to work together.
AI Receptionist
Answers the calls your team can't, in a natural voice, day or night.
Learn moreTicketing
Every call becomes a structured, assigned ticket on its own.
Learn moreScheduling
Book a tech and a time, synced two-way with Google and Microsoft.
Learn moreInvoicing & Payments
Quote it, invoice it, and text a pay link the customer taps to pay.
Learn moreBusiness SMS
A shared text inbox, so messages never strand on one phone.
Learn moreCalling & desk phones
A full phone system: calling, desk phones, and fax, ready in a day.
Learn moreBuilt for businesses that live on the phone.
See the VoIP CRM in your trade.
VoIP CRM FAQ
What is a VoIP CRM?+
A VoIP CRM combines a cloud phone system (VoIP) with a CRM in one platform, so the call and the customer record live in the same place. OneBy goes further: the AI answers the call, then turns it into a ticket, a schedule, and an invoice automatically.
How is it different from a regular CRM?+
A regular CRM stores contacts and deals, and you bolt a phone on the side. A VoIP CRM is built around the phone: it actually answers calls and captures the work, instead of waiting for someone to log it.
Is a VoIP CRM good for service businesses?+
It's ideal for them. Service businesses live on the phone, and the job starts with a call. A VoIP CRM catches that call and runs it all the way to a paid invoice without jumping between apps.
Do I have to replace my phone system?+
OneBy is the phone system, so it replaces it. You keep your number (porting is free) and you're usually live in a day.
One platform, from the first ring to paid.
Join the waitlist and, at launch, watch the AI catch a call and turn it into a job, then add your line when you're ready.
Launching August 2026 Founding pricing locked for life Keep your number