Every tenant call becomes a tracked ticket.
Across hundreds of units, the tenant calls never stop. Leaks, lockouts, no heat, noise. OneBy answers each one, captures the unit and the issue, and spins up a routed maintenance ticket on its own, so nothing slips between buildings. From there the ticket schedules the tech, tracks the work, and invoices the owner, all in one place.
Missed call · captured by AI
Tenant in unit 4B reports no hot water since this morning, available all day.
Unit 4B: no hot water since this morning. Tenant available all day for access.
Create maintenance ticket (no hot water, Unit 4B, route to plumber)
ConfidentUnsure items get flagged with a question, never guessed.
See OneBy run a real property mgmt call.
This is the real workspace, loaded with property mgmt calls, tickets, and jobs. Click into anything.
Be the first property mgmt shop in your market on OneBy.
What property mgmt teams lose on every call.
Volume scatters across the portfolio
With 600 units, the phone never stops. A maintenance call you miss today is a bigger, pricier problem tomorrow.
After-hours emergencies create liability
No heat or a burst pipe at night can't wait. Miss it and you're risking the property and the tenant relationship.
Requests get lost between buildings
Sticky notes and voicemails don't scale. OneBy turns every call into a routed, trackable ticket.
24/7
tenant call coverage
100%
of requests captured as tickets
0
lost or duplicated requests
Every call gets smarter, answered ones too.
Missed-call answering is just the start. After every property mgmt call, picked up at the desk, on a mobile, or by the AI, OneBy transcribes it, writes the summary, and creates and assigns the follow-up task. Nothing said on a call slips through again.
Capture
Every call recorded & transcribed
Summarize
The key details, written for you
Assign
A task on the right person's plate
Purpose-built for how you actually work.
Automatic maintenance intake
Unit, issue, urgency, and access details captured and turned into a routed ticket. No front-desk bottleneck.
Routes by property and vendor
Tickets land with the right manager or vendor automatically, so the right person can act fast.
A timeline per unit and tenant
Every call, text, and request for an address in one place, ready for audits and owner reports.
See how a Property Mgmt job runs, start to finish.
Straight from the workspace above: real calls captured, ticketed, scheduled, and billed, without anyone chained to the phone.
No hot water since this morning
Unit 4B — Alicia M. · existing tenant
Existing tenant, no hot water in Unit 4B since this morning. Wants the earliest slot. Pilot light was flagged last visit, likely a thermocouple or the water heater.
Ceiling leak in the bathroom
Unit 6A — Trevor B. · new request
New request, water staining the bathroom ceiling from the unit above. Not actively pouring. Wants someone out today, flexible on the time.
Quarterly HVAC service, 12 units
Oak Ridge Apartments · managed property
Recurring maintenance for the property. Twelve rooftop units, needs a half-day block and vendor COI on file before the crew arrives.
The whole property mgmt job, in one place.
OneBy catches the call, then tickets, schedules, and invoices the job, so it goes from first ring to paid without leaving the platform.
AI answers every call
Overflow and after-hours included, captured, never sent to voicemail.
Tickets the job
Every call becomes an assigned Property Mgmt ticket on its own.
Schedules the work
Book a tech and a time, synced two-way with Google and Microsoft calendars.
Invoices and gets paid
Send a pay link, take a card, and close the job out.
“I manage 600 units. OneBy catches every tenant call and turns it into a ticket on its own. Nothing slips through anymore.”
See it answer a real Property Mgmt call.
Tell us about your shop and we'll show you OneBy turn a call into a summary, a ticket, a booked job, and an invoice. Live in a day, and you keep your number.
- A 20-minute walkthrough on your real call flow
- Watch a call become a summary and an assigned ticket
- No pressure, no contract, cancel anytime
Property Mgmt questions, answered.
Yes. OneBy routes each maintenance ticket to the right manager or vendor based on the property and issue type.
Yes. Emergencies like no heat or active leaks get flagged urgent 24/7 and escalated to your on-call contact right away.
OneBy creates structured tickets and plugs into popular property-management platforms on Solo and Pro plans.
Yep. The shared SMS inbox captures texts alongside calls, so every request lives in one timeline.
Property Mgmt answering service by city
More on property mgmt and the phone
After-Hours Property Emergencies: Handling the 2 A.M. Burst Pipe
A burst pipe at 2 a.m. or no heat on the coldest night does not wait for office hours. Here is how to handle after-hours property emergencies properly, without paying for a live answering service that fumbles the details.
Tenant Maintenance Requests: From Call to Closed Ticket
A tenant call is only the start. The real work is turning it into a tracked ticket, routing it to the right vendor, and closing it out across an entire portfolio. Here is how to make that happen every time, without dropping a single request.
The Property Manager's Playbook for Maintenance Requests
Tenant calls turn into chaos fast across a portfolio. Here's how to turn every maintenance call into a tracked, routed ticket.
What Is a VoIP CRM? (And Why Service Pros Need One)
A VoIP CRM puts your phone and your customer records in one place, so the call that comes in turns into a ticket, a job, and an invoice without you retyping a thing.
CRM vs Field Service Software: What Do You Need?
A CRM tracks the relationship. Field service software runs the job. Here's where they overlap, what a small shop really needs, and why the phone matters more than either.
Job Scheduling Software for Small Service Businesses
A plain guide to picking job scheduling software that actually fits a small crew, plus the mistakes that quietly cost you jobs.
Stop letting the phone cost you property mgmt jobs.
See OneBy answer every call and run the job from first ring to paid: ticketed, scheduled, and invoiced in one place. Live in a day, no new hardware.