Never send a new patient to voicemail.
Your front desk can only hold so many lines at once. When the phones stack up at lunch or after close, OneBy's AI answers, captures why the patient is calling, and books or routes the visit, so a new patient never hangs up and calls the practice down the street. The same platform schedules the chair, sends the reminder, and keeps every call on the patient's record.
Founders lock the AI at $39/mo, not the $49 standard
Missed call · captured by AI
New patient chipped a front tooth, in mild pain, wants to be seen today, has PPO insurance.
New patient chipped a front tooth, mild pain, wants the earliest same-day visit. Has PPO coverage and will bring insurance details.
Book emergency exam (new patient, same day, verify PPO benefits)
ConfidentUnsure items get flagged with a question, never guessed.
See OneBy run a real dental call.
This is the real workspace, loaded with dental calls, tickets, and jobs. Click into anything.
Be the first dental shop in your market on OneBy.
What dental teams lose on every call.
Peak hours bury the front desk
Mondays and lunch breaks stack the lines. A new patient who hits hold music just dials the next office on their list.
New patients are worth too much to miss
A single new patient can be worth thousands over the years. Losing that call to voicemail is the most expensive miss in the practice.
After-hours calls go cold
A cracked tooth on a Friday night becomes a Monday patient for whoever picks up. If your line just rings, that visit walks.
0
new patients lost to voicemail
24/7
overflow & after-hours coverage
8 sec
from missed call to front-desk task
Every call gets smarter, answered ones too.
Missed-call answering is just the start. After every dental call, picked up at the desk, on a mobile, or by the AI, OneBy transcribes it, writes the summary, and creates and assigns the follow-up task. Nothing said on a call slips through again.
Capture
Every call recorded & transcribed
Summarize
The key details, written for you
Assign
A task on the right person's plate
Purpose-built for how you actually work.
Catches overflow and after-hours
When every line is busy or the office is closed, OneBy answers instead of dropping the patient into hold or voicemail.
Captures the reason for the call
New patient, emergency, reschedule, or an insurance question. Each becomes a clear task your front desk can clear fast.
Protects new-patient calls
First-time callers get a warm, professional answer and a booked or routed visit, not a beep.
One platform runs the whole job.
From the first ring to paid, all in one place. Here is what powers your Dental workspace.
See how a Dental job runs, start to finish.
Straight from the workspace above: real calls captured, ticketed, scheduled, and billed, without anyone chained to the phone.
Chipped front tooth, wants to be seen today
Alicia R. · new patient
New patient chipped a front tooth this morning with mild pain. Wants the earliest same-day slot. Has PPO insurance, benefits to verify before the visit.
New patient exam request
Marcus D. · new caller
New caller wants to establish care and book a first exam and cleaning. Asking whether the practice takes his plan. Flexible on timing.
Crown seat appointment
Okafor Family · returning patient
Returning patient, permanent crown is back from the lab. Needs a block to seat the crown and check the bite.
The whole dental job, in one place.
OneBy catches the call, then tickets, schedules, and invoices the job, so it goes from first ring to paid without leaving the platform.
AI answers every call
Overflow and after-hours included, captured, never sent to voicemail.
Tickets the job
Every call becomes an assigned Dental ticket on its own.
Schedules the work
Book a tech and a time, synced two-way with Google and Microsoft calendars.
Invoices and gets paid
Send a pay link, take a card, and close the job out.
See it answer a real Dental call.
Tell us about your shop and we'll show you OneBy turn a call into a summary, a ticket, a booked job, and an invoice. Live in a day, and you keep your number.
- A 20-minute walkthrough on your real call flow
- Watch a call become a summary and an assigned ticket
- No pressure, no contract, cancel anytime
Dental questions, answered.
No. OneBy captures why the patient is calling and creates a task for your team. It does not provide clinical advice or triage, and it points true emergencies to urgent or emergency care.
Yes. It captures the request as a clear task (new patient, reschedule, emergency, billing question) so your front desk can act quickly, and on Solo and Pro it plugs into popular practice tools.
Yes. OneBy answers the overflow when every line is busy, so patients are never stranded in hold music or voicemail.
Yep. Keep your number and route overflow and after-hours calls to OneBy.
More on dental and the phone
The After-Hours Dental Emergency Call (and How to Capture It)
A chipped tooth at 9pm, swelling on a Saturday, a crown that fell out before a wedding. These after-hours calls turn into some of your highest-value patients, if anyone picks up. Here is how to capture and triage them without a pricey answering service.
Why Dental Practices Lose New Patients on the Phone
A brand-new patient calling your practice is worth thousands over their lifetime. Yet most of those calls land at the worst possible moment, roll to voicemail, and get answered by the office down the street. Here is where the leak is and how to close it.
Good, Better, Best: Why Three Estimate Options Win Bigger Jobs
One price is a yes-or-no gamble. Three options change the question the customer is asking. Here is how to build an honest Good, Better, Best estimate that wins more work and a bigger average ticket.
OneBy vs Quo (formerly OpenPhone): 2026 Comparison
OpenPhone rebranded to Quo and added a metered AI agent. Here's the honest math on what it really costs, where their AI stops, and where OneBy picks up.
What Is a VoIP CRM? (And Why Service Pros Need One)
A VoIP CRM puts your phone and your customer records in one place, so the call that comes in turns into a ticket, a job, and an invoice without you retyping a thing.
CRM vs Field Service Software: What Do You Need?
A CRM tracks the relationship. Field service software runs the job. Here's where they overlap, what a small shop really needs, and why the phone matters more than either.
Stop letting the phone cost you dental jobs.
See OneBy answer every call and run the job from first ring to paid: ticketed, scheduled, and invoiced in one place. Live in a day, no new hardware.