Privacy Policy

At OneBy, accessible from https://oneby.ai, protecting your privacy is one of our highest priorities. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

• Information you provide directly (e.g., name, email, company, or contact details).
• Information collected automatically, including IP address, browser, device, and usage data.
• Communications data, such as messages or recorded calls, used only to provide the requested service.

2. How We Use Information

• Operate and maintain our website and platform services.
• Respond to customer inquiries and provide technical support.
• Analyze trends and improve functionality.
• Send service-related notices and security alerts.
• Ensure legal compliance and prevent fraud or abuse.

3. AI and Voice Processing

Certain OneBy features use AI to process voice or text data (for transcriptions, summaries, or analytics). This data is encrypted in transit and at rest, used only for service delivery, and never sold for advertising purposes.

4. Cookies & Analytics

We use cookies to improve user experience. You may disable cookies in your browser, but some features may not function properly.

5. Data Retention

We retain personal data only as long as necessary to fulfill service obligations or comply with legal requirements.

6. Your Rights

• Request access to your personal data.
• Request correction or deletion of inaccurate data.
• Withdraw consent for processing where applicable.
• Object to or restrict certain data uses.

7. Children's Privacy

OneBy does not knowingly collect data from children under 13. If you believe such data was provided, please contact us to remove it immediately.

8. Third-Party Services

Our website may include links to external services with independent privacy practices. Review those policies before sharing any data with third parties.

9. Security

We implement technical and organizational measures to protect your data. While no system is entirely secure, we take reasonable precautions to reduce risk.

10. International Transfers

Your data may be transferred to or processed in other countries under equivalent data protection safeguards.

11. Updates

We may update this Policy periodically. Revisions take effect immediately upon posting to this page.

12. Governing Law; Arbitration; Class-Action Waiver

Any dispute arising from or relating to this Privacy Policy shall be resolved by binding arbitration administered by the American Arbitration Association in New York County, New York. Class or collective actions are waived; claims may be brought only on an individual basis.

13. Contact Us

For privacy inquiries, contact support@oneby.ai or visit https://oneby.ai.

14. SMS & 10DLC Compliance Disclaimer

OneBy may send SMS messages to customers who have provided their mobile number and given permission to receive communications. By submitting your phone number through our website, forms, or account settings, you consent to receive SMS messages from OneBy related to your account, onboarding, verification, customer support, product updates, or other service-related notifications.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for support or additional information. OneBy does not sell or share your phone number with third parties for marketing purposes. SMS delivery may be subject to your mobile carrier's coverage and limitations.

Your phone number will only be used for communications directly related to OneBy services and will be stored securely in accordance with this Privacy Policy.