A burst pipe can't wait for a callback.
Plumbing emergencies love midnight, Sundays, and the exact moment you're under a sink across town. OneBy answers, calms the customer down, gets what's flooding and where, and turns it into an urgent job your team can act on. Then it books the visit, sends the quote, and collects payment, all without leaving the platform.
Missed call · captured by AI
Water heater leaking into the garage, needs someone today, has a shutoff valve.
Leaking water heater flooding the garage. Customer already found the shutoff. Wants same-day service.
Dispatch water-heater leak (urgent, assign on-call tech)
ConfidentUnsure items get flagged with a question, never guessed.
See OneBy run a real plumbing call.
This is the real workspace, loaded with plumbing calls, tickets, and jobs. Click into anything.
Be the first plumbing shop in your market on OneBy.
What plumbing teams lose on every call.
Emergencies go to whoever answers first
A flooding basement is a right-now problem. If your line rings out, that high-ticket emergency call is gone inside 30 seconds.
You can't answer with two hands in a job
Mid-repair, you can't drop everything to take a call. OneBy makes sure the next customer still gets a real answer.
Weekend and night calls slip away
Without someone answering 24/7, your most profitable leads (the after-hours ones) quietly leak to competitors.
24/7
emergency call coverage
100%
of calls answered, even mid-job
+28%
after-hours jobs captured
Every call gets smarter, answered ones too.
Missed-call answering is just the start. After every plumbing call, picked up at the desk, on a mobile, or by the AI, OneBy transcribes it, writes the summary, and creates and assigns the follow-up task. Nothing said on a call slips through again.
Capture
Every call recorded & transcribed
Summarize
The key details, written for you
Assign
A task on the right person's plate
Purpose-built for how you actually work.
Triages emergencies first
Floods, leaks, and no-water calls get flagged urgent and pushed to your on-call tech instantly.
Guides the caller
The AI can ask for the basics, like where the leak is and whether the water's shut off, so your tech shows up ready.
One timeline per customer
Every call, text, and job for an address sits in one place, so repeat customers never have to re-explain a thing.
See how a Plumbing job runs, start to finish.
Straight from the workspace above: real calls captured, ticketed, scheduled, and billed, without anyone chained to the phone.
Water heater leaking in the garage
Olivia S. · existing customer
Existing customer, water heater leaking onto the garage floor since this morning. Shutoff is closed. Wants the earliest slot, likely a failed tank or a drain valve.
Kitchen drain fully clogged
Trevor B. · new caller
New caller, kitchen sink completely backed up. Water not draining at all. Wants someone out today, flexible on the time.
Common-area repipe, 12 units
Maple Court HOA · maintenance contract
Recurring maintenance contract. Twelve units on aging galvanized pipe, needs a half-day block and a COI on file before the crew arrives.
The whole plumbing job, in one place.
OneBy catches the call, then tickets, schedules, and invoices the job, so it goes from first ring to paid without leaving the platform.
AI answers every call
Overflow and after-hours included, captured, never sent to voicemail.
Tickets the job
Every call becomes an assigned Plumbing ticket on its own.
Schedules the work
Book a tech and a time, synced two-way with Google and Microsoft calendars.
Invoices and gets paid
Send a pay link, take a card, and close the job out.
“The summaries are the magic. My techs read one line and know exactly what they're walking into. Nobody replays voicemails anymore.”
See it answer a real Plumbing call.
Tell us about your shop and we'll show you OneBy turn a call into a summary, a ticket, a booked job, and an invoice. Live in a day, and you keep your number.
- A 20-minute walkthrough on your real call flow
- Watch a call become a summary and an assigned ticket
- No pressure, no contract, cancel anytime
Plumbing questions, answered.
Yes. OneBy reads intent and urgency, flags the true emergencies, and pings your on-call team right away while routine requests become scheduled tasks.
The AI answers them live, captures detailed tasks, and notifies your team. So a 2am burst pipe is a booked job by morning, or sooner if it can't wait.
Yep. OneBy comes with a shared business SMS inbox, so texts and calls live together instead of getting stranded on one person's phone.
Most plumbing teams are live the same day. Connect your number, set your hours and on-call routing, and you're capturing calls in minutes.
More on plumbing and the phone
Best Software for a Plumbing Business: An Honest Roundup
Field-service software, simple scheduling tools, or an all-in-one that also answers the phone? An honest look at what plumbing software actually solves, and the gap most of it leaves wide open.
Emergency Plumbing Calls: Win the Burst-Pipe Call Every Time
A burst pipe at 2 a.m. is the highest-value call a plumber ever gets, and the one you are least likely to answer. Here is how to win the after-hours emergency every single time.
Why Plumbers Who Answer Faster Win More Jobs
When a pipe bursts, the first plumber to pick up usually gets the job. Here's how to be that plumber even when you're under a sink.
What Is a VoIP CRM? (And Why Service Pros Need One)
A VoIP CRM puts your phone and your customer records in one place, so the call that comes in turns into a ticket, a job, and an invoice without you retyping a thing.
CRM vs Field Service Software: What Do You Need?
A CRM tracks the relationship. Field service software runs the job. Here's where they overlap, what a small shop really needs, and why the phone matters more than either.
Job Scheduling Software for Small Service Businesses
A plain guide to picking job scheduling software that actually fits a small crew, plus the mistakes that quietly cost you jobs.
Stop letting the phone cost you plumbing jobs.
See OneBy answer every call and run the job from first ring to paid: ticketed, scheduled, and invoiced in one place. Live in a day, no new hardware.