Turn every support call into a ticket with context.
When a client's network goes down, they call. OneBy answers, figures out the account and the issue, and creates a triaged ticket, so SLAs hold even when your techs are heads-down on another incident. The same platform schedules the work, tracks it to resolution, and invoices the account.
Missed call · captured by AI
Caller from Northwind Co. reports the whole office can't reach email since 9am.
Northwind Co.: office-wide email outage since 9am, affecting all staff. Priority incident.
Create P1 ticket (Northwind email outage, escalate to on-call engineer)
ConfidentUnsure items get flagged with a question, never guessed.
See OneBy run a real msp / it call.
This is the real workspace, loaded with msp / it calls, tickets, and jobs. Click into anything.
Be the first msp / it shop in your market on OneBy.
What msp / it teams lose on every call.
Techs are deep in another incident
Your engineers can't drop a critical fix to grab the phone. OneBy makes sure the next client still gets through.
SLA clocks start at first contact
A missed call is a missed SLA. Capturing every issue the moment it lands protects your agreements.
Context gets lost in callbacks
“It's broken” isn't a ticket. OneBy captures the account, the system, and the symptom up front.
24/7
inbound coverage for clients
100%
of calls captured as tickets
8 sec
to escalate a priority incident
Every call gets smarter, answered ones too.
Missed-call answering is just the start. After every msp / it call, picked up at the desk, on a mobile, or by the AI, OneBy transcribes it, writes the summary, and creates and assigns the follow-up task. Nothing said on a call slips through again.
Capture
Every call recorded & transcribed
Summarize
The key details, written for you
Assign
A task on the right person's plate
Purpose-built for how you actually work.
Account-aware intake
Identifies the client and captures the affected system and symptom, so tickets land with real context.
Priority escalation
Outages and P1 incidents get flagged and pushed straight to your on-call engineer.
Clean ticket handoff
Every call becomes a structured ticket, ready to drop into your PSA on Solo and Pro plans.
See how a MSP / IT job runs, start to finish.
Straight from the workspace above: real calls captured, ticketed, scheduled, and billed, without anyone chained to the phone.
Office-wide email outage
Northwind Co. · managed client
Managed client, no email office-wide since 9am. All staff affected. Wants the earliest slot. Mail flow stopped after a filtering change last night, likely DNS or the mail server.
Ransomware alert on a workstation
Harbor Freight Forwarding · managed client
New alert, endpoint flagged suspicious encryption activity. Machine isolated but staff worried. Wants an engineer on it today, flexible on the time.
Quarterly server patching, 12 servers
Oakline Group · managed plan
Recurring managed-plan maintenance. Twelve servers, needs a half-day window and a change approval on file before the work starts.
The whole msp / it job, in one place.
OneBy catches the call, then tickets, schedules, and invoices the job, so it goes from first ring to paid without leaving the platform.
AI answers every call
Overflow and after-hours included, captured, never sent to voicemail.
Tickets the job
Every call becomes an assigned MSP / IT ticket on its own.
Schedules the work
Book a tech and a time, synced two-way with Google and Microsoft calendars.
Invoices and gets paid
Send a pay link, take a card, and close the job out.
“Inbound calls used to either yank a tech off task or hit voicemail. Now every one becomes a ticket with context, and our SLAs are safe.”
See it answer a real MSP / IT call.
Tell us about your shop and we'll show you OneBy turn a call into a summary, a ticket, a booked job, and an invoice. Live in a day, and you keep your number.
- A 20-minute walkthrough on your real call flow
- Watch a call become a summary and an assigned ticket
- No pressure, no contract, cancel anytime
MSP / IT questions, answered.
Yes. OneBy captures the account and affected systems so the ticket carries the context your engineers need.
Outages and P1 issues get flagged and escalated to your on-call engineer within seconds.
OneBy creates structured tickets and plugs into popular PSA and ticketing tools on Solo and Pro plans.
Yep. Set up business-hours, after-hours, and on-call routing so the right person always gets the ping.
More on msp / it and the phone
IT Help Desk Intake: Turn Support Calls Into Tickets With Real Context
A ticket that says 'user called, computer not working' is not a ticket, it is a scavenger hunt. Here is how to capture account, system, and symptom on the first call so your techs start fixing instead of interrogating.
MSP SLA Management: Never Miss the First-Contact Clock
Your SLA clock starts the second a client calls, not when someone gets around to logging the ticket. Here is why MSPs blow first-response targets on the phone, and how to stop the clock the moment it should start.
MSP Help Desk Calls: Turn Every Call Into a Ticket
Phone calls are where MSP tickets go to die. Here's how to catch every help desk call, log it as a clean ticket, and keep your techs off phone duty.
What Is a VoIP CRM? (And Why Service Pros Need One)
A VoIP CRM puts your phone and your customer records in one place, so the call that comes in turns into a ticket, a job, and an invoice without you retyping a thing.
CRM vs Field Service Software: What Do You Need?
A CRM tracks the relationship. Field service software runs the job. Here's where they overlap, what a small shop really needs, and why the phone matters more than either.
Job Scheduling Software for Small Service Businesses
A plain guide to picking job scheduling software that actually fits a small crew, plus the mistakes that quietly cost you jobs.
Stop letting the phone cost you msp / it jobs.
See OneBy answer every call and run the job from first ring to paid: ticketed, scheduled, and invoiced in one place. Live in a day, no new hardware.